As we provide workshops around the country, I have many opportunities to discuss maintenance errors and their prevention. Unfortunately, too often I find that some technicians still feel that it is up to their employer to make sure that maintenance errors...

As we can see, when it comes to preventing aviation errors, our role as technicians within the flight department is critical. As technicians, we are just as responsible for making the effort to instigate synergy and improve accountability, as anyone else. Management's role is to listen and take action. And, we need to understand the distinct differences in the personalities of pilots and maintenance technicians. Here is an example to illustrate these differences. If a pilot has a concern with an aircraft or company policy, he will raise his concern several times until something is done. If a maintenance technician has an issue, he will usually raise his concern once. If there is no response or action taken to that concern, then the technician feels that management does not care.

With human factors awareness training, everyone in the flight department is given the tools to make the organization an improved work environment. You are given the framework to organize a flight department to work in synergy, but it is up to professionals in the organization to use the tools and make it work. The training will influence the individual's behavior and attitudes to achieve improved individual skills to manage human factor issues and teamwork. Personnel who complete this training have a better understanding of their role, what they as individual professionals can do to reduce maintenance errors, how they are personally responsible for taking control of their actions, being responsible for their work, and how they are accountable for not only their own actions, but for their individual and professional growth.

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