Kevin Molloy, VP of information technology, has spearheaded the leading edge technological push at YVR, which is evident throughout the new terminal. Incorporation of Common Use Terminal Equipment, installed by U.K.-based SITA, allows for airlines to "plug in" to their host computers on demand. It allowed YVR to reduce the size of its needed facility space by 30 percent, says Molloy.
In December, the airport unveiled the first of its computer kiosks that allow for internet access, and will soon provide interactive customer support services.
To provide stronger support for managment, the information technology staff is required to go through airport business training.