Management's Role in Maintenance Error Prevention

Management's Role in Maintenance Error Prevention By Richard Komarniski May 2000 Richard Komarniski is president of Grey Owl Aviation Consultants. He has worked as an Aircraft Maintenance Technician for the last 25 years holding AME and A&P...


Are we doing the best we can for the company as managers by providing an effective maintenance department, and for the technicians by providing them a stress-free and interactive maintenance department?

Today's news provides evidence that maintenance managers are not communicating effectively with technicians; thus, managers are not doing their best to ensure quality is No. 1., as reflected in a quote in the article "Alaska Airlines' Maintenance Probed" from the March 18, 2000 issue of USAToday, "√Čthe airline says it has put a top manager on leave while it investigates claims by 64 Seattle mechanics that they were 'pressured, threatened and intimidated' to cut corners on repairs."

Was this an acute inability to communicate effectively or was it a more deep-rooted problem with the very culture of the organization?

When will human factor awareness training be brought into organizations for all concerned to take the training and take heed to it? Or, do we need more regulations and policies to ensure that we do act as professionals - I hope not!

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