By John F. Infanger, Editorial Director
Cincinnati continues to shine among hubs; many say the director is largely responsible
COVINGTON , KY — The headline is, of course, a double entendre — it has a double meaning. There is the airport, Cincinnati/Greater Kentucky International ( CVG ), which among U.S. hubs is a shining star, dominated by Delta, regional carrier Comair, and DHL, the German-based express package carrier, which all hub here. And there is the director, Robert F. Holscher, a native son who has gone from fireman to ops manager to director, a position he's held since 1975. As he nears retirement, Holscher's airport is poised to play an even more important role in the changing landscape that is the U.S. air transportation system.
CVG is operated by the independent Kenton County Airport Board, with 18 members appointed by various governmental authorities in the region. Board chair John S. Domaschko relates that to appreciate the success that the airport has attained in recent years requires a clear understanding of the role the director, Holscher, has played.
"Bob's management style is very much based on building a good team and letting them do what they do well," he says, "and ever so gently guiding them when they need guidance.
"The good news about Bob and his staff is that all of the opportunities offered by Delta, Comair, and DHL to have a hub here have been maximized and optimized by the staff of CVG . I don't ever feel that there's been an opportunity missed because we don't have the firepower on our staff."
Ted Bushelman, the director of communications since before Holscher first arrived at CVG , relates that the director started as a fireman out of the U.S. Air Force. After working his way up to fire chief, he moved into operations, later becoming the ops director. In 1975, he was named airport director.
"I quickly learned, here's one smart cookie," says Bushelman, 67.
"I would have retired two years ago, but when I went into Bob and said, ’Bob, it's time for me to retire,' he got up from his desk — he's younger than I am by five years — walked over, looked down at me and said, ’Listen, son, you'll leave when I leave."
It is the straightforward, human, work ethic in Holscher that comes through, in the words of Bushelman and Domaschko. And compassion, reflected in the fact that no person has been laid off during his tenure.
The airport operates under a residual agreement with carriers, most notably Delta, which has made significant infrastructure financial investments through the years. As a result, the carriers drive financial decisionmaking at the airport.
According to Bushelman, airline demands for reduced budgets at the airport led to financial paring without the need for anyone losing a job. "Bob said, ’We're going to cut our budget very, very deeply; I'm not laying one person off.' And he didn't," recalls Bushelman.
When asked about his primary concerns about aviation today, Holscher says, "The thing that concerns me is customer service. I'm worried that as we see the cutbacks in the airlines we can't lose sight of that customer. They're going through a lot with security hassles; let's not take any more of that customer service away from them than we have to.
Relates Bushelman, "Another thing you have here because of Holscher: When a snowflake falls, there's $5 million worth of equipment on that runway. He believes you have to keep your airport open.
"It's great to hear the maintenance guys talking. Somebody will do something a little special and he'll say, ’That's one for grandma.' That means, somebody flying in here — meaning a grandma — does not have to land at some other airport and get lost."
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