According to Michael Moran, airside operations/communications manager, all maintenance and operations personnel undergo remedial training each year on all equipment. Each knows how to operate each piece of equipment, and how to maintain it, he says.
"I relate it to a symphony or an orchestra," say Moran, "the way these guys get out there and work this equipment. Operations sets up a plan, when they want things done, and the crews get out there."
In light of the event facing the airport, says Kulpin, the plan needed daily updating and officials made it a point to have communications meetings during breaks between storms. "We created a snow emergency committee that worked to continually update the plan," says Kulpin. That communication included staff, vendors, airlines, FAA, and the media.
Explains, Kulpin, "We probably did at least 150 interviews in that timeframe. We kept communications open to let the people know the airport was open. We had to fight the impression that the airport was closed.
"We took the three network affiliates on ride-alongs, out with the snow teams in the middle of the storm. They helped to keep people aware that the airport was open, especially when the city was at a standstill."
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