JFK Terminal 4

Privately operated terminal offers a choice of ground handlers


Evergreen International Aviation Inc., headquartered in Oregon, is a conglomerate of eight sister companies including global air charter transportation; helicopter aviation services; aircraft maintenance, sales and leasing; transportation solutions, ground handling operations and even agricultural enterprises. Evergreen Eagle provides ground handling services at more than 35 domestic airports one of which includes JFK Terminal 4 and 7 with approximately a staff of 500.

Eagle's portfolio of operations include cargo and baggage handling, mail handling, deicing, sorting and distribution, aviation hub management, aircraft fueling and ramp services, passenger services and more.

Evergreen is experiencing success with 150 employees at Terminal 4, 250 employees at Terminal 7 and over 100 employees on the Cargo side, servicing customers like Aviancia, Lan Chile, World Airways, UPS Kallitta, Varig Cargo and of course Evergreen International Airlines.

Evergreen will be moving into the newly constructed offices on the A concourse at Terminal 4 by early February 2005. According to Michael Falacara, assistant general manager, "our most recent contract has been very successful and we are continuing to grow and look forward to supplying a very good product to our customers."

Evergreen was awarded the Ground Handling and Aircraft Cleaning contract at Terminal 7 for British Airways in the Spring of 2004. This contract includes servicing British Airways, All Nippon Airways, Cathay Pacific, America West Airlines, Qantas and Iberia.

Falacara, who started at Evergreen 5 months ago but who has been at the JFK field for more than 18 years, will tell you one major positive change he has seen in recent years is the fact that there are many more women on the ramp now. "When I first came out on this field there were very few women," says Falacara. One of Falacara's first hires was a woman for the position of duty manager on the ramp.

Working smarter, not harder

Swissport International Ltd., based in Zurich, Switzerland, oversees a global network that covers major airports throughout the world. Swissport is an aviation services provider, offering a host of services, including ground and cargo handling. Once the ground handling division of Swiss Airlines, Swissport was founded in 1997. In just eight years, Swissport has grown substantially starting with a three station base, now operating in over 170 stations in 34 countries. Karen Clausen, Swissport's station manager at JFK Terminal 4 asserts that the current climate within the industry has forced airlines to focus on their core business, and outsource other related services. European carriers have been doing so even in their hubs for more than a decade. One is seeing that in recent years many large domestic carriers, who traditionally did everything themselves, have begun relying more on aviation service providers for a wide variety of services.

Servicing approximately 63 locations in the US, Swissport's JFK Terminal 4 station is the largest operation outside of Zurich and the largest at terminal 4 with approximately 2,011 employees servicing 45 customers. Swissport underwing services at JFK include but are not limited to ramp and cargo ramp handling, cabin grooming, deicing, equipment maintenance, ULD control, cargo warehousing and cargo drayage. Swissport also prides itself in offering an extensive passenger services product pallet ranging from check-in and lounge management, to manning airline city offices. In a city such as New York, which leads the world in many trends, Clausen feels that there is a lot of opportunity in providing a system of services currently not found in the industry today. "Swissport prides itself in offering an entire product pallet whilst remaining entirely flexible," says Clausen. An example is the ability to offer individualized contracts. "If you need it, we can provide it," says Clausen. The flexibility offered by moving from a traditional fixed contract would allow Clausen to say, "If your flight is booked we can bring in more manpower."

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