Also, bases may have specific questions related to their past deicing experiences. Preston sometimes trains at bases that have not been introduced to Type IV anti-icing fluid or the personnel are only familiar with a proportional system and not a premix system. “In general we try to give them all the information available as well as contact numbers at the plant for Air Force personnel to call or e-mail if additional information or technical assistance is needed,” says Preston.
“Global Ground Support has made great efforts to [simplify] the design and operation of its deicing equipment,” adds marketing manager Kyle, “[yet] it still requires thorough training of the equipment…” Charles adds that the maintenance manual is a good place to pursue more information. Also, additional CDs are available for purchase should they get lost or damaged.