In early August, British officials thwarted a suspected terrorist plot which caused airports around the world to adjust their security requirements. Those changes led to confusion in terminals and a staggering increase in checked luggage as passenger numbers continue to climb. Airports responded as quickly and efficiently as they could, but there are measures they can take to be better prepared to react to the changing environment. Here, AIRPORT BUSINESS speaks with Gloria Bender, managing principal of Fort Worthbased TransSolutions and Paul Bloch, joint managing director of U.K.based Transport & Logistics Consultancy Ltd., about some of the ways airports can prepare for change.
Bender says the most recent changes in security requirements were handled quite well by U.S. airports, in terms of passengers being made aware of what they could and could not take onto the airplane. "It's encouraging to me that all of us are focused on what the fundamentals of how that security checkpoint needs to work. What do we need to do to make it work better?
"The best way that airports can prepare themselves for changes in security is to completely understand their current process," says Bender. This includes having a detailed knowledge of the airport facilities as well as a detailed knowledge of their market, including:
- how passengers arrive to the airport;
- how soon before a flight do they arrive;
- the airport's normal processing rate;
- the demand; and,
- function of the operation under normal conditions.
"When something changes, they can very quickly go in and modify their operation or make changes in the operation so they can react to the change in a positive way."
Bender calls this "increasing the granularity of the planning" an airport with plans that have more granularity are more open to change and allow for something that's "totally feasible and totally implementable when you actually go to build this and put it into operation.
"The more you understand your operations with more specificity, the better off you're going to be to react more nimbly to respond to these kinds of changes."
Bloch echoes Bender's remarks about the importance of knowing the airport and the habits of the passengers. Having a clear understanding of travelers' gender, how many bags per passenger, the average size of the bags, how many passengers arrive to the airport during peak times, and more will give the airport operator a better picture of the demand present.
Some sort of standardization throughout airport security screening could go a long way also, says Bloch. "Every regulatory body has different regulations for passenger security screening," he says. "And every airport interprets the regulation slightly differently; and every airport has their own preferred layout, methods, furniture, configuration of the queue that they think is perfect. As a passenger, you're subjected to all these different requirements no wonder passengers are confused and don't behave the way the airport would have them behave." Bloch sees a need for a best practices setup (for staffing, equipment, line layout, and job methods) in any given regulatory regime, and determining best practices would aid airports tremendously in reacting to security changes.
"If you have an engineered solution," says Bloch, "if you know that your xray infeed operator can infeed 627 bags an hour if the space between bags is ten inches, and someone says to you to increase that space between bags to 20 inches, you know precisely what it's going to do to your infeed rate. But if you don't build up your production based on those basic numbers, then when someone says double the interval, you just say I need twice as many machines. You may or may not."
Since August, a Big Jump
LEVEL OF SERVICE DOT, industry study design in an effort to improve the user experience By John F. Infanger, Editorial Director June 2000 RENO — Amid the challenges of building...
Integrated design seamlessly blends security functions into a natural traffic flow at Terminal D.