Customer Training

Companies like Pratt & Whitney see the need for maintenance training to support the engines and the industry

In fact, Pratt & Whitney’s Customer Training program’s primary mission has been broadened. “We have greatly enhanced our curriculum from engine maintenance for the original P&W engine models, such as the Wasp,” she explains, “to a full range of courses on maintenance, design and performance, and engine fleet management for all active production P&W models today, as well as the Engine Alliance GP7200. Courses for the PW1000G are already in the early stages of development in preparation for this model’s entry into service.”

That’s not all. “We also offer courses on human factors awareness, standard practices, and jet engine operation,” she adds. “In November 2006, we launched the MRO Leadership Program, which shares knowledge, experience, and best practices with industry counterparts to address the critical issue of future maintenance, repair and overhaul talent in a rapidly changing business environment. Our program is offered in cooperation with universities, industry experts, and associations.”

The Air Transport Association (ATA) Specification 104 provides definitions for five training levels. A useful training supplier offers all five levels. Level I is General Familiarization, Level II is Ramp and Transit, Level III is Line and Base Maintenance, Level IV is Specialized Training, and Level V is Component Overhaul Training.

You also want to look for a training provider that offers special certifications. “The P&W CTC is an approved Transport Canada and European Aviation Safety Agency (EASA) Part 147 maintenance training organization,” Holmes points out. “With these certifications, we can provide ‘type training’ for European and Canadian aircraft and power plant technicians as required by their respective curriculums.”

Good facilities focus on practical training
Two of the center’s former students emphasized the importance of a complete training facility. “The ‘shop floor’ is very impressive,” one pointed out, while another wrote, “You have the nicest shop I’ve seen so far!”

Good training facilities know what their students need, and provide it. “Our primary customers are owners, operators, and maintainers of Pratt & Whitney engines; however we have many students who also work on our competitors’ engine models,” Holmes says. “As P&W has expanded its scope of product and service offerings to include the CFM56 engine family, Customer Training is supporting the effort to train employees and partners.

“The entire learning experience is designed with the student in mind, from registration to course completion,” she continues. “While the courses are intense with theoretical and hands-on practice, students are also provided with many amenities including on-site catering, a student lounge and activities, Internet access, and facilities designed to accommodate many cultures.”

Perhaps this person summed up what quality training is comprised of: “Knowledgeable instructors, an engine to work on, and parts to handle made it easier to convert the info into job knowledge.”

More information about the Pratt & Whitney Customer Training Center’s services is available by calling (860) 565-8600, or visiting its web site at

This site allows students and training supervisors to review the catalog, schedule and register for courses, and manage training records — all online.

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