Cessna has taken its service commitment even further. At first, responding to AOG situations, Cessna developed GO Teams. For even quicker service, it developed the innovative Air Response Team. Cessna invested in well-equipped mobile service units, initially only for AOG situations but soon for scheduled procedures, too — nearly all maintenance functions previously accomplished only in brick-and-mortar facilities. The next logical step was HomeService, self-contained units with tools located in customer hangars and staffed by permanent Cessna technicians.
Next Cessna created a system of temporary personnel support in customer hangars tailored to fit customer needs. It has grouped its mobile maintenance packages under the banner of ServiceDirect, encompassing mobile service units, AOG GO TEAMS, the Air Response Team, HomeService, and temporary personnel support.
Making sure that customers are considered first is at the core of Cessna Aircraft’s new package of maintenance options. It gives Citation owners a wider choice of maintenance options and a choice of where they want services performed.
For more information visit www.customer.cessna.com or call (800) 291-1CSC.
Charles Taylor at U.S. Air Force Academy
On Tuesday March 2, 2010, the U.S. Air Force Academy accepted a bronze bust of Charles E. Taylor from the Aircraft Maintenance Technicians Association. Aviation’s original “unsung hero” will be placed next to the Wright brothers residing in the USAFA’s McDermott Library.
Having the first aircraft mechanic alongside Orville and Wilbur Wright in such a prestigious institution as the USAFA helps turn the light of recognition on a man who not only earned but deserves this recognition.
Charles E. Taylor, born May 24, 1868 on a farm in Illinois, was involved in many historical events related to the growth of aviation.