Enabling the Passenger
“I also believe its being driven by the phenomenon of having smart devices. People have less interaction face-to-face, and that interaction is when the user wants it — it’s the user’s choice.”
Regarding the 2011 IT trends survey, Mayer says there is a larger focus on mobile technology, and what airports are doing with it. View results from SITA’s 2010 Airport IT Trends Survey at: www.sita.aero/content/airport-it-trends-survey-2010.
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