Enabling the Passenger

Airline passenger customer service is increasingly becoming the responsibility of the airport as airlines continue to cut costs. Fortunately, new technology is becoming less costly, and innovative uses and forms of digital communication are becoming...


“I also believe its being driven by the phenomenon of having smart devices. People have less interaction face-to-face, and that interaction is when the user wants it — it’s the user’s choice.”

Regarding the 2011 IT trends survey, Mayer says there is a larger focus on mobile technology, and what airports are doing with it. View results from SITA’s 2010 Airport IT Trends Survey at: www.sita.aero/content/airport-it-trends-survey-2010.

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