Fix-it Team Keeps it Running in Sydney

Fixing all the large equipment at an airport is pretty well organized. There are databases and software that track what maintenance is required and when. If something needs repair, it gets a fault tag attached and put into the workshop for attention...


Cora explains it this way, “On the one hand, we have to keep some aging infrastructure up to spec and pass all the audit inspections. On the other side of the equation, we have a new plant that is superior in most respects but is often over-engineered and can create problems for us — more things to go wrong in what is a harsh work environment for any sensitive equipment. Ask around the workshop and the longer-serving staff will vote for pneumatic solutions as being more robust and reliable than computerized systems, where dust, dirt and weather can quickly take a toll on performance.”

C&L acts as regional agents for several products. That makes for a business stream, as well as keeping them in the information loop. They have a sales person who handles this side of the business. Avery Hardoll, Whittaker, Gammon and Alfons-Haar are some of the companies represented.

Other maintenance providers in the Australian and New Zealand area appreciate that they are being looked after by a business that is doing the hands-on work like them and not just a passive importer.

Training

At C&L the mix of customers require service on a variety of equipment, some are modified and have ancillary safety fixtures incorporated, but they do all operate under the same broad industry benchmark as set out in the JIG [Joint Industry Guidelines]. IATA also publishes the standards which the airlines follow, so the general parameters are universal.

C&L’s reputation for getting the job done and their commitment to quality workmanship has brought them into several consulting projects. In recent months, training workshops in Indonesia for Pertamina, in conjunction with the ARCS (Aviation Refueling Compliance Solutions) group, is one example. Maintenance supervisors across the Pertamina Aviation business were brought into Surabaya for a hands-on “master class” run by ARCS CEO Richmond Hannah, alongside Langtip and Cora. All the training was recorded on video and will become a part of the Indonesian companies’ training packages.

Despite some language differences, the learning message certainly got through. These Australian guys know their stuff and after 20 years, they remain enthusiastic and determined to get it right.

We end the interview and suggest dinner, but that will have to wait till next time. Tonight there is an urgent job that has to be done at the fuel depot that will take most of the night. Sydney Airport night curfew means they can get in and finish while the JUHI is shut down between 11 p.m. and 6 a.m.

C&L may be well in the background, but it is just the sort of small-business enterprise that keeps so many parts of the bigger ground support picture running all over the global aviation network.

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