He went on to say in the beginning there was some stress between the old and the new ways, and some of the technicians would joke we were playing maintenance; referring to all the planning and simulation training that took place. Many were said to be taking a wait-and-see attitude toward this new organization. “The best part is the spirit we all share,” says Storek.
I was introduced to Sascha Holzer, a licensed technician for maintenance and avionics with full return-to-service (CRS) approval. Jacqueline Finkler, a new technician, was shadowing Holzer this day. Finkler recently finished three and a half years of aircraft electrician training and felt privileged to be part of this group.
They were troubleshooting a No. 1 engine N2 speed sensor fault. The fault was a Class 5 observation item with time left before correction was required. However, the fault was being addressed immediately instead of later, an example of the proactive approach to maintenance on this aircraft.
Wolfram Heidenreich, the late shift maintenance supervisor, explains his role and how he likes working the A380. Again I heard the phrase … highly motivated group of 55 people. Heidenreich says of the A380, “It’s a new aircraft with new technologies and new impressions. There was so much proactive activity it made for very few surprises when the aircraft arrived.” He explains that working on this aircraft is all about troubleshooting fault detections, and early and rapid reaction. Heidenreich says, “I worked a long time on the A330, A340, and now the new A380. So far maintenance is easier because of the real-time monitoring and access to data through the onboard terminals.”