Increasing Efficiency for MROs With Communications Technology

A recent study on the state of the aviation maintenance, repair, and overhaul (MRO) industry identified a number of factors that are causing MROs to take a hard look at the way they operate. They are facing increased competition because of the reduced...

For those mechanically servicing planes, the speed at which they can again make planes operable and safe requires communication up and down airline operation and management channels. If those personnel are communicating with the old, disparate devices common in traditional aviation communications environments, an MRO’s ability to provide total maintenance support is decreased, their turn time is increased, and, as previously mentioned, their costs are high.

It becomes apparent, then, that the biggest opportunity to improve communications reach and effectiveness and, therefore, increase efficiency, reduce costs, and increase business, is to allow shared communications between fundamentally disparate technologies like two-way radio, telephony, and other systems.

Software solutions

MROs can achieve greater communication and collaboration between all groups of users, including those that do not have access to radios using software technology. In fact, rather than continuing to invest in aging and disparate communication systems, and aware of the high cost of new digital radio and group-wide IP telephony solutions, many airport and airline operators are already looking at how standards-based software can deliver an unprecedented level of communications interoperability using existing systems.

Software solutions leverage Internet protocol (IP) to radically improve on the effectiveness and efficiency of aviation operations by creating a convergent, interoperable communication environment that removes the need for employees to access multiple devices in order to communicate and collaborate. Software allows users to connect together their radio and nonradio users without the need for expensive desktop radios or additional dispatch services.

With software, two-way radio communications from any network can broadcast from a legacy, overhead public-address system, or pushed-to-broadcast and alerting systems. A single personal computer (PC) can handle the dispatch operations for multiple radio systems, creating substantial savings in a traditionally high fixed-cost operation. Software can directly integrate with IP telephony and unified communications solutions to provide seamless unified and interoperable communications.

Reducing operating costs

More than ever before, MROs are looking at new ways of adding incremental revenue from new services while simultaneously reducing their operating costs, all without adversely affecting the safety of travelers and crews. Improving the performance of a complex and diverse communications infrastructure is one area that many executives are now closely looking at.

By allowing two-way radio networks, for example, to be accessed from other communications systems such as telephones and PCs, aircraft maintenance professionals can fully optimize their mixed communications infrastructure for more flexible, efficient, and cost-effective operations.

Software exists today that can tie together disparate communications platforms and devices to bring everyone together over one channel. This simple upgrade provides the truly unified and interoperable communications on which the aviation industry relies. It can not only improve the process MROs use to get planes back in the air, but it can also help them reach their business goals. While MROs reevaluate their business models, they should look internally to the processes and technologies they employ to improve air maintenance services and save money. 


James Mustarde is the marketing director for Twisted Pair Solutions, which is headquartered in Seattle, WA. He can be reached at Twisted Pair Solutions is a leader in software technology used to solve the communications interoperability problems that occur between individuals and groups using incompatible equipment. Twisted Pair Solutions’ WAVE software lets partners and customers build and operate secure and scalable communications systems in the world’s most demanding environments, providing mission-critical capability for all branches of the military, for federal, state, and local government agencies and for commercial end users of all sizes. Visit for more information.

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