Delays due to heavy passenger traffic at the Transportation Security Administration (TSA) Checkpoint is a source of travel stress.
“Tensions certainly rise as travelers reach this point of their airport journey, and the mental clock starts counting down to their departure time,” said Thomas R. Stoudt, Executive Director, Lehigh-Northampton Airport Authority (LNAA).
Through a partnership between the Airport Authority and Veovo - a technology company powering smart decision-making across airports - Lehigh Valley International Airport (ABE) now has the capability to provide invaluable “real-time” information for passengers that improves decision-making for travelers, allows the Airport to efficiently handle increased passenger volume, and analyzes checkpoint throughput trends to help elevate the customer experience.
Veovo's Passenger Predictability solution combines 3D cameras and powerful cloud analytics software to provide key performance indicators such as occupancy, predicted wait times, throughput, and processing times which are visualized on a web-based dashboard.
ABE intends to share live and predicted wait times via displays, the Airport website and on social media platforms.
“We’ll gain critical insight on passenger flow at our facility, which the Airport plans to share on a multitude of communication platforms. Also, it can be used as a reconnaissance tool for planning your itinerary. For example, if you are departing on a Sunday morning flight, passengers can check the week before to see estimated wait times in their travel window," said Glenn Kurcon, Director of Information Systems & Technology, LNAA.
Lehigh Valley International joins other major North American airports, including JFK, Newark, LaGuardia, and Cincinnati, that have adopted the Veovo flow and queue management system.
“As travelers return to the skies, we are seeing that airports of all sizes are switching on to the power of real data and predictive insight to automate planning, improve real-time decision making, and deliver exceptional passenger experiences. We are delighted to partner with Lehigh Valley International Airport to help make TSA security processing as smooth and efficient as possible," said James Williamson, CEO at Veovo.
The Veovo Intelligent Airport platform joins up data, advanced forecasting, and decision making across the airport. With integrated flight, resource, and people flow management; operators and their partners can simplify collaboration, proactively flex to live events, assign people and assets more efficiently and deliver predictable journeys.
In May 2021, the LNAA joined federal, state, and local officials along with regional organizations to celebrate the start of construction of a new Security Checkpoint / Terminal Connector.
“The Veovo system is completely transferrable into the new space which adds another enhancement for passengers and ensures ABE maintains a competitive edge while delivering the LNAA’s vision of being the best regional airport system in North America,” said Stoudt.
